Anyone out there in forumland got a Galaxy Tab 3? I've had one for a few years and it's been great.
However, as of January 2nd this year, it has mysteriously stopped connecting to my WiFi, (my wife's has too). I have turned off the WiFi on the device, turned it on again, but it only comes up with "Saved, Secured" and doesn't connect.
I've tried hitting "Forget" and typing in the password again, but still no joy.
My daughter told me to turn the router (a Belkin N300) off and then on again, but I'm reluctant to do that as our laptops and phones are fine, and I'm worried that I'd lose connection with all of them.
One thing I have noticed is that the Tab 3 is coming up with "Security: WPA/WPA2 PSK" whereas the paperwork with the Belkin router says the security is WPA/WPA2, without the PSK bit on the end.
Just wondering if that has anything to do with it. Seems strange that both tablets suddenly stopped connecting on the 2nd of January while all the other devices are fine.
Anyone any suggestions?
Thanks, George.
PSK just stands for Pre-Shared Key (if i remember correctly)
That just means everyone connecting to it should know the password before hand which can be entered when connecting
restarting all the devices (router included) isn't a bad way to go. your other devices will reconnect because they store a copy of the password.
and if they don't then your router is kaput, but like you said, other devices are connected so it is unlikely to be that.
George
I'm turning our router on and off all the time to fix connection problems by resetting it. Reconnection with all devices happens automatically as mickster04 suggests.
When in trouble, turn the device off and on again would be my recommended start. My guess it won't fix your phone problem, but you never know. Have the phones had their software updated about when the problem started? Second attempt to fix things would be to consult Dr Google.
Good luck with it
Webbo
Thanks, Ian. I'm out and about at moment (actually sitting in a carpark with the engine running and air-con full blast) but I'll try switching the router off and on when I get home.
It's only the tablets having the problems the phone and laptops connect automatically.
We have 36 at the moment and I'm reluctant to go outside though the dog is pestering me. She's a kelpie so is not unduly fazed by all of this..
Just another breezy thought - try turning the power off to the tablet and then powering up again will give you a reboot. May as well try out the easy stuff first.
Ian
Another cause could be the system time on the tablet is wrong, as quite often once connected the router will look at the system tie of the device and if it is not correct it will think it's an unauthorised device or the infomation is being intercepted so will not allow access to the internet
What's the system time? :confused2:
The time the tablet is set to, so make sure it's showing the right time.
Oh, I see. Yeah, current time is OK. The weather display shows 2.18pm Jan 2, which I'm guessing is when comm was lost. :-\
Can you hook-up to other Wifi systems around the place? I know that you have a wonderful McDonalds near you that you're always saying nice things about and they will have free Wifi that you can check out.
you may also be able to set your phone up as a hot spot, then connect to it and use the data from your phone.
I have to do this to download my Model Rail subscription every month. for some reason Bigpond does not like it coming through the broadband at home.
cheers
Graham
Ian:
Better than that.... the local bowling club where I enjoy a beer on an afternoon (especially a hot afternoon like this... I'm there now - Canberra must be sweltering!) has free Wi-Fi.
Problem is I don't have a handbag to put it in :D
However, what you suggest us an excellent troubleshooting idea, and I'll bring it with me tomorrow. :thumbsup: :beers:
Quote from: Graham on January 11, 2017, 06:18:54 AM
you may also be able to set your phone up as a hot spot, then connect to it and use the data from your phone.
I have to do this to download my Model Rail subscription every month. for some reason Bigpond does not like it coming through the broadband at home.
cheers
Graham
Thanks for that, Graham! I guess that means though that I'd have to keep my Vodafone data connection active at home. It's a prepaid account so I go through the Wi-Fi when at home.
I'll try Webbo's idea first before I reset the router, methinks.
Interesting that you have to download the Mag to the phone :hmmm:
George, :beers: from me too. Just finished replacing bodily fluids down at the local watering hole as well. Do you go to the bowling club dressed as a woman?
:laughabovepost:
No. I'll slip the Samsung in Mrs Bealman's handbag tomorrow.
;D
You only need to enable data long enough to get the Samsung Tab sorted out, I would take a guess at there being an update either required on one which has been done which has caused the issue.
cheers
Graham
An update.... I like it. Thanks mate, that makes sense.
I'll check it out tomorrow as at moment I'm having the usual Aussie thing, beers after work except I never worked anywhere today except making beds ;)
George
The beer sounds really good, after a day of painting the outside of the house it is deserved. But the diet after Christmas indulgence will be observed until Australia day, then all bets are off.
Sounds all cool to me. Thanks for advice, from all members, and I'll try stuff in the morning! :thumbsup: :beers:
If you take your Tab 3 away from your home wi-fi location - outside it's operating zone - it should try and find another wi-fi to connect to until it's back in range when automatic re-connection should occur if it's been set as the default one to use. Most wi-fi enabled devices work this way. This may cure it, or again...... Two Tabs 3's I know of - mine/wifes - work okay here in the UK re wi-fi, but odd updates can sometimes be area/region specific.
Nice and warm in Aus? Yes, I had heard this from my son (Sydney). You should be so lucky.....
I will never forget early 2011. After New Year the suggestion was we went south for a few days, visit Canberra etc. 42 when we left in the morning, dropped to 14 by 3pm. Guess who wasn't prepared for this clothes wise (lack of).
cheers,
Izzy
Thanks, Izzy. I'll give it a shot today.
Yes, it was a scorcher yesterday, but thankfully it's cooler this morning. :thumbsup:
OK folks, have taken the device to local bowling club and connected immediately, no problems.
So the problem seems to be that the tablet and my home router have had a falling out with each other, I guess! :worried:
I have a galaxy tab s2 and had a problem with wifi, I did a factory reset and its been fine.
Thanks Geoff. That's an option I never even thought of. I don't have many photos or data on it anyway, and I can probably transfer the pics to computer before I do the reset.
However, I'll see what happens when I get the beastie into the home Wi-Fi environment.
Having a beer at the moment. :thumbsup: :beers:
George
George
Just returned from my watering hole. What else can you do when it's warm like this? Supposed to be worse for us tomorrow.
From what I can gather from your latest posts, I feel that the solution is just round the corner. I've only been dragged kicking and screaming into the smartphone age about a year ago when a friend gave me an iPhone 5 that was surplus to his requirements. I have to admit they have there uses and mine was terrific for setting up accommodation and rail travel when I was in the UK in May. Not being connected 24 hours a day has become an issue as you are now feeling. I digress.
With your phone have you tried turning the power on and off - I mean not just letting it lapse into sleep mode? Have you had a go at resetting the password to your router Wifi on the phone?
My bones tell me that this will be sorted within 2 days.
Webbo
Cheers, mate.
I'm sure I'll get it sorted too. Lest assured, I'm not losing sleep over it. (Still at club)
What is great is the fantastic help from forum members.
Thanks all, and I'll keep you informed! :thumbsup: :beers:
Well, Friday morning here and the Tab 3 is back to it's old tricks now that it's come home. It has not connected itself automatically, so I guess I'll have to take a look at the other suggestions! >:(
Well, after saving what photos were on the Tab over onto my laptop, I did a factory reset on the Tab.
Nuffin. Still can't connect.
Looks like I'm going to have to cross fingers and switch off the router and turn it on again!
Bealman - pretty sure a router re-boot is going to solve your problem
It's good "computer housekeeping" to reboot your router on a regular basis - I do mine once / twice a month.
Not generally by a hard "power off" (although I do occasionally as the router is in the attic).
I log on to my router and use the menu option to re-boot it.
Why re-boot it? Clear the cache down, reset the logs, etc - Routers do save "data" when they "learn" about your network / devices / routes / rules etc
Log on to my router? - You may ask - err yeah.....
If you have never logged on to your router - I'd say that its set up with its "factory password" - which means it can be hacked a lot easier.
I'm not going to write in here how to logon / reboot your router as there are that many variations out there.
Use your favourite internet search engine and go do some research.
Good Luck ;)
Ian S
Thank you, Ian.
It's late at night here but I will try your suggestion and switch it off tonight and on again tomorrow! :thumbsup:
Routers allocate an address to a device the first time it is logged onto the router. Most routers then reuse that address every time it sees that device. The device also keeps the address in memory so if either one has been corrupted the router will not work with that device properly. Turning off and then back on (wait a minute or so) will start everything from new.
The router will have a new address allocated to it by your provider, that's why wait is advised so you don't get the same address which could also be part of the problem. In the UK the biggest provider is BT and their routers communicate with the exchange to improve the speed of the connection and they suggest in their documentation that the optimum speed will be after about 6 to 8 days. I suspect many others are the same.
Hi everyone, I switched off the router last night and on again this morning...... bingo! It really was that simple.
A big thanks to Ian S and everyone else who chipped in with suggestions. You're great people! :thumbsup: :beers:
George
Great news Bealman!
Bet Mrs B is happy too :)
:claphappy: :claphappy: :claphappy: :claphappy: :claphappy:
BTW - It needn't be switched off overnight - 5 mins is more than adequate :)
The story continues..... (well sort of)......
As noted above, resetting the router solved the connection problem, but I have noticed a little quirk which is irksome, but I can live with it.
For some reason the main clock showing the correct time, but the little one at the top right and under the weather is an hour slow!
(http://www.ngaugeforum.co.uk/SMFN/gallery/48/255-300117015220.jpeg)
I have it set to get the time from the network, so I don't see where the discrepancy comes from.
Most puzzling.
The only thing I can think is that the weather app gets the time on-line, but the Tab 3 one needs daylight saving turned on/off - you're 11 hours ahead of us at the moment so it should be on? Might have got changed trying to sort the previous issue without you knowing.
Izzy
Hi Izzy and everyone else who have contributed to helping me out here - I've finally solved the problem of the one hour time discrepancy on the Tab3 clock. It was a simple matter of setting the time zone correctly.
Thanks for the help, everyone! :beers:
George