Just a few things plucked from their terms and conditions
All goods we sell are new, factory fresh and tested by their manufacturers. Only very rarely does an item not function at first use. If this happens, we will do our very best to replace it as long as the below conditions for return are met. Please check your order as soon as you receive it. Any goods to be replaced must be returned within 7 days. There are no exceptions to this.
Except that this is covered by the distant selling regulations from Which:
Your right to cancel an order:
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.
This is the minimum consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to return your items.
As this seven-day working period is the time you have to decide whether to cancel, by law the seller can’t say that you must have returned the goods within this time frame.
I have been using an item for the past few months and it has stopped working. Can I have a replacement?
This is a bad example was it used once or twice in those months?
Sales of goods act “If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were of satisfactory quality, fit for purpose, or as described when it sold them.”
My order has been shipped but has not arrived - what has happened to it?
First … Quite often, this is what has happened. Regrettfully (sic), if your package is still missing, we cannot be held responsible if it is not insured.
Unfortunately for the seller this isn’t how the real world works, distant selling regulations dictate that:
“The Distance Selling Regulations say that goods must be delivered within the time frame you agree with the seller. If no time frame is agreed, the seller has 30 days from the day after they receive your order to deliver your goods.”
Regular second class is actually comes with £20 insurance anyway, but that is the sellers concern.
Finally, for purchases over £100 it is always worth using a VISA or VISA debit as it may be possible to issue a charge back.