Help needed in getting back on line

[REGP]

Follow your current procedure to get a working connection, and then go here : http://portableapps.com/apps/internet/firefox_portable.  This is a zero-footprint copy of FF.  Extract it somewhere you can quickly find it & give it a test to a website to make sure it works; maybe save to a USB pendrive.

Mike

Saved to a USB drive removed it from laptop, rebooted re inserted USB drive and guesse what " the connection was reset" so regrettably no further forward.

Ray

[MalcolmInN]

Follow your current procedure to get a working connection, and then go here : http://portableapps.com/apps/internet/firefox_portable.  This is a zero-footprint copy of FF.  Extract it somewhere you can quickly find it & give it a test to a website to make sure it works; maybe save to a USB pendrive.

Mike

Saved to a USB drive removed it from laptop, rebooted re inserted USB drive and guesse what " the connection was reset" so regrettably no further forward.

Ray

did you set it to "No proxy" ?
edit
I'll rephrase that,
Have you also tried setting it to "No proxy"

[REGP]

No like a dummy I didn't.  So I'll try again and let you know tomorrow what happened.

Thanks again

Ray

[MalcolmInN]

Ok,
we live in hope cos my PaleMoon portable did preserve.

by the way, above you said
>"Malcolm & Mike
Thanks for the info I altered the proxy settings in both Firefox and IE as suggested, "

but didnt say if it/they connected

>"restarted laptop and still getting the connection reset message."

which is where we needed the portable bit to eliminate mystery windows preservations of incorrect settings !

Good luck for tomorrow
all computer problems are simple - in the end,
it's the getting there that is baffling

[Malc]

Back in the days of XP, I picked up a bug from a corporate network I was on that kept point me to a proxy server. There was a hack to the registry that I had to do to put it back to normal. I can't remember exactly what it was, but I had to set a Dword value to zero, reboot then delete the key. Probably under current version/windows/ie ?

[REGP]

Unable to resume working on this problem today, will try again on Thursday, thanks for your help so far guys.
Ray

[Malc]

I think this is what I had to do, Ray.

https://support.microsoft.com/en-us/kb/2289942

[REGP]

I think this is what I had to do, Ray.

https://support.microsoft.com/en-us/kb/2289942

Thanks for the suggestion Malc, I thought it would be a simply process but Oh No.
I'm running Vista so instructions are click on windows symbol then click run.

When ever I click the symbol all I get is the start Menu at the bottom of that there is a search box, type run in that and all I get is Google desk top.

I'm clearly missing something very fundamental here any suggestions?

Ray

[Malc]

Try typing regedit or regedt32

[REGP]

Thanks Malc
That gets me into Registry Editor, but there's no search box, just a massive list of item mostly beginning (4D..

Ray

[Malc]

Ctl+F for find.

[MalcolmInN]

Ummm, you have made a backup of your Reg and know how to restore it if it all goes horribly wrong ?
Messing with the Reg can lead to unintended consequences

[REGP]

Fantastic, managed to get rid of the unwanted proxy settings.

Not quite sure how, I was struggling with your instructions Malc and left the laptop running a disk cleanup programme whilst I had a cuppa.

Afterwards I could get straight onto the Internet with no problems, checked the settings on IE & FF and both stated no proxy.

Thanks you both for help.

Ray

[REGP]

Ummm, you have made a backup of your Reg and know how to restore it if it all goes horribly wrong ?
Messing with the Reg can lead to unintended consequences

Malcolm I never got that far, but didn't know about backup so thanks for the warning.

Ray

[MalcolmInN]

no proxy.

Brill !
Good to hear of a happy ending