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Author Topic: Lytchett Manor Models  (Read 2906 times)

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Offline JohnnyMcCoyT9

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Re: Lytchett Manor Models
« Reply #15 on: January 24, 2017, 09:37:18 pm »
Quote

Just out of curiosity what exactly did you order?

I ordered a Ransome and Rapier 45t Steam Crane and a Cowan Sheldon 15t med Steam Crane. I am currently trying to set up a breakdown train and the crane is the rather key part of the train!  ;) I have been concerned from the start that the Ransome and Rapier crane may be a tad too heavy so it may be relegated to a static item while the Cowan Sheldon crane operates as part of the set. I will include them on my workbench as I build them so if you are interested keep an eye out for when they are done  :)

Cheers,

Jon

Offline Mr Sprue

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Re: Lytchett Manor Models
« Reply #16 on: January 24, 2017, 09:55:41 pm »
Not sticking up for Lytchett Models or for that matter providing a ready made excuse for them.  The only reason I asked was that if the kits you ordered were made from resin, it has to be cast in a warm dry shop as this stuff is affected massively by airborne moisture. Myself unless I'm just prototyping the odd plug I wont cast resins this time of year as it cost too much in electric for heating.

On the other hand if your kits are made from white metal well that's different issue!

Offline JohnnyMcCoyT9

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Re: Lytchett Manor Models
« Reply #17 on: January 24, 2017, 10:22:22 pm »
I believe they are largely whitemetal, but I understand a few of their models are made of resin. In terms of production I dont mind them taking their time, a hobby like this takes time and patience across the board :) My issue was the lack of communication from the company which was leading me to wonder if I had even ordered correctly  :'( But all sorted now, I'm glad they managed to get back to me in the end.

Cheers,

Jon

Offline Portpatrick

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Re: Lytchett Manor Models
« Reply #18 on: January 25, 2017, 11:51:38 pm »
I ordered a couple of wagons in early Dec.  I received E mails by return advising of the quoted 28 day possibility.  With Christmas within that period I waited c 35 days before querying.  apparently the castings for one of the wagons had to be rejected for QC reasons.  Anyway the kits arrived within 3 days of that exchange.  They look good so now I must build them.  Very much a case of a specialist supplier making minority things - which I happened to want.

Offline Tank

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Re: Lytchett Manor Models
« Reply #19 on: January 26, 2017, 07:11:24 am »
I bought some Railtrack carriages that were badly damaged, and were individually packed in that state (melted roofs and body).  Nothing was said or shown on the website.  Very disappointing, I should have sent them back.  Arrived in good time.

Offline PeteW

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Re: Lytchett Manor Models
« Reply #20 on: March 03, 2017, 03:22:29 pm »
I ordered a yard crane from them five weeks ago with immediate Paypal payment. After two weeks I had heard nothing, so I emailed and asked for confirmation that the order had been received and was in hand. Got a very short reply that said the order "was being processed" and nothing more. Three weeks later and I've just emailed again to see what's happening. Depending on their reply (assuming I get one) I may or may not cancel, but I certainly won't do business with them again.

Online Snowwolflair

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Re: Lytchett Manor Models
« Reply #21 on: March 03, 2017, 03:27:00 pm »
As I understand it they cast to order and not during very cold weather due to their workshop facility.

With Lychett I always ask them first about availability and have never been disappointed.

Offline Roy L S

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Re: Lytchett Manor Models
« Reply #22 on: March 03, 2017, 04:44:39 pm »
No problems here either. Nicely cast models that went together without problems. I don't recall waiting excessively but I guess with a "cottage industry" specialist supplier a degree of patience is needed (sometimes forgotten in this age of expecting things instantly!).

I think the suggestion of checking first is a good one.

Roy

Offline PeteW

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Re: Lytchett Manor Models
« Reply #23 on: March 03, 2017, 05:05:54 pm »
Got a pretty quick response to my email; he/they/it say the order was posted today and that he/they/it has been in hospital. So now I feel guilty for my mean attitude, and resentful that they're making me feel guilty.

They're set up for online transactions, so it shouldn't be difficult to semi-automate an email system that says, we got your order; we're processing your order; we're mailing your order. I can't believe they're processing hundreds of orders a day, so I think a pre-emptive email could have been sent this morning to say the order would be in the post this afternoon. And I can't believe it was impossible for someone to put a notice on the website homepage saying that because of illness orders would be delayed.

To Roy's point, they make it clear from the off that you should allow 28 days for delivery, and I don't care about the delays (it's not as though I have a layout crying out for a crane!), but the complete lack of communication is, I think, hard to defend these days.

Offline tunneroner61

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Re: Lytchett Manor Models
« Reply #24 on: September 19, 2017, 09:42:12 am »
I don't think much has changed - I placed an order with them on 3rd September, the money went out of my Paypal account and I am still waiting for the order to arrive. Contacted them yesterday and I was informed that my order would be despatched in the next post run, probably this weekend coming. By contrast an order placed the same day with another online vendor of cast metal bits arrived 2 days later.

If they cast to order they should say that and indicate on the web site what the stock levels are so that the right expectation is set.

Offline Bob Tidbury

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Re: Lytchett Manor Models
« Reply #25 on: September 19, 2017, 11:10:23 am »
Lychett Manor Models are only a small one man band and Matt has been ill on and off lately and  allso has moved house as well ,as with all cottage industries if the owner is ill or other family problems happen unfortunatly the customer comes last .as Mr Sprue stated he doesent even try to cast in the winter for instance. ,Ray of BHE has the same problem with his injection moulding machine which is in a big shed at the bottom of the garden and is certainatly not centrally heated, so allthough I agree that a lack of communication is not acceptable ,Ime allways telling Ray that, I also think that a bit of an understanding of the problems that cottage industries have is in order .they dont have nice warm clean tidy factories for instance or  staff to.carry on if there is a problem. I think we should be gratefull.that they still.exist at all in.this day and age.
I am slightly biased on this I know as I do help BHE on an unpaid basis .
Bob Tidbury

Offline trkilliman

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Re: Lytchett Manor Models
« Reply #26 on: September 19, 2017, 02:58:20 pm »
I have placed one order with them via ebay a while back and all went smoothly without undue delay.

Regards

Roy

I also placed a couple of orders with him  around a year back, and they were dealt with and recieved within a couple of days. A lot can happen within a year, and we never know what tomorrow will bring. Maybe some sort of statement on here would be useful for customers waiting, or about to order?

Offline Calnefoxile

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Re: Lytchett Manor Models
« Reply #27 on: February 14, 2018, 04:55:42 pm »

All,

Some more bad news, Lychett Manor Models is closing due to ill health

Lifted from the website http://www.lytchettmanor.co.uk/

IMPORTANT NOTICE It is with deep regret that we announce today that due to the health issues that I have been suffering from for the last 3 years, it has finally won and I have to wind down all operations of Lytchett Manor Models.
ALL outstanding orders will be completed but we are as of this date not accepting any more orders from the website.
You can still obtain Lytchett Manor Models/ Gem products from the following retaillers Antics, Cheltenham Model Centre, Starlight Models, Wizard Models, Model Scenary Supplies.
This decision has been the hardest I have had to make but I must put my health first and being able to stand up is one of the biggest issues that I currently have.
I would like to thank every customer who has supported us over the years.

Cheers

Neal.

Offline Portpatrick

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Re: Lytchett Manor Models
« Reply #28 on: February 14, 2018, 05:22:22 pm »
Sad.  But I guess the risk is there with all of the "cottage style" suppliers.  Unless the enterprise with a business model strong enough for  someone else can take on, they end when the owner stops;  for one or more of many possible reasons.  What did happen to Graham Hughes as another example.  Thankfully I had no plans to order from Lytchett.

Offline trkilliman

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Re: Lytchett Manor Models
« Reply #29 on: February 14, 2018, 05:28:57 pm »
This is sad news. i have purchase from them a few times and always had good service.

 

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